Role Purpose:
To provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight, strictly adhere to stipulated Company policies and Regulatory Standards.

Key Accountability:
– To deliver excellent and superior in-flight service consistently to meet and exceed customer expectations

– To ensure the safety of customers and proper management of cabin operations as stipulated in the Safety Emergency Procedures Manual

– To maintain at all times a high level of oneself as stipulated in the Rules and Regulations for Cabin Crew
– To maintain at all times the grooming standards of oneself as stipulated in the Cabin Crew Grooming Manual

– To be conversant and knowledgeable with her responsibilities and duties as stipulated in the Responsibilities and Duties of Flight Stewardess
– To manage her performance level as stipulated in the Duties of Flight Stewardess
– To be customer focused when engaging in service delivery

– To be responsible to the In-flight Supervisor and/or Leading Steward/ess on all matters concerning crew discipline, grooming and performance level
– To be responsible to the In-flight Supervisor and Leading Steward/ess on all service matters in the First, Business and Economy Class
– To conform to set standards and requirements as stipulated in the Responsibilities and Duties of Flight Stewardess
– To submit all relevant documents where applicable
– To ensure the safeguarding, proper handling and stowage of all Company equipment under her charge

Qualification & Experience:
– Minimum SPM or its equivalent as recognized by the Malaysian Government with Credit in English and Bahasa Malaysia
– Age:18 and above
– Minimum height of 157cm for ladies

Skills & Knowledge:
– Good interpersonal & writing skills
– Able to read, write, speak and understand English. Bilingual preferred
– Examplary qualities, must be punctual, dependable and flexible with scheduling
– Able to understand and follow a cabin crew operations & inflight services standards & aviation policies & regulations

Key Accountability:
– The work can be demanding as cabin crew have to deal with, and often work through, tiredness and jet lag if crossing over different time zones
– Cabin crew often work in confined spaces and have to spend a lot of time on their feet. The work is physically demanding, particularly on long-haul flights
– Dealing with difficult passengers in an enclosed space, with an audience, may be stressful
– Work with a variety of people from different backgrounds and cultures